Client Service Professional (French Speaking)

Plantation, FL
Full Time
Alpha Staffing and Employee Leasing
Entry Level
This is an in-office position. Some remote opportunities are available after 6 months of employment. Hours are 9am to 5:30pm Mon-Thurs and 8:30am to 5pm on Friday. 

Bilingual a Plus ++ ( English / French)

Customer Service Primary Responsibilities:
The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.
Customer Service General Description:
  • Researching of caller transactions.
  • Processing caller requests.
  • Helping callers understand account information.
  • Providing issue resolution.
  • Responding to inbound caller inquiries,
  • Send educational material that are responsive to our callers' needs,
  • Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
  • Resolve creditor & or caller inquiries by making outbound calls.
  • Any other tasks as assigned by the Supervisor
  • Handle Customer Service issues for clients
Customer Service - Minimum Requirements:
  • High School diploma
  • Strong people skills and be able to communicate effectively both orally and in written form
  • Knowledge and use of PC Systems and MS Office applications is a must
  • Competency in a service organization environment
  • Ability to work independently
  • Self-motivated, willingness to constantly improve
  • Attention to detail and be able to multi-task and prioritize work on a daily basis
  • Be able to work Monday - Thursday 10 am to 6:30pm pm and Friday 8:30 am to 5:00 pm
  • Bilingual ( English / French )
This position is full-time and operates in a state-of-the-art call center.
Benefits Include:
  • Guaranteed Weekends Off
  • Medical/Dental/Vision
  • Paid Time Off
  • 401k - with 50% match
  • Life & Disability
  • Paid Holidays
  • Paid Training
Keywords: Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, 
 
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